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Terms & Conditions

Effective Date: 1 Jan 2025

These Terms & Conditions govern the use of our website and the purchase of products therein. By using our site or placing an order, you agree to be bound by the following terms:

1. Definitions

  • “Company” refers to Be Hairppy PLT (202404001630 (LLP0039122-LGN) ).
  • “Customer” refers to any individual placing an order on the Website.
  • “Website” refers to our official eCommerce store.

2. Product Information

  • Product listings include descriptions and visuals for reference only.
  • Actual product color or packaging may differ slightly.
  • Ingredient lists are provided where applicable; please read carefully if you have allergies.

3. Orders & Payment

  • Orders are processed upon receipt of full payment.
  • Prices are in MYR and include all applicable taxes unless otherwise stated.
  • Payment methods include Visa, Mastercard, FPX.

We reserve the right to cancel or reject any order at our sole discretion.

4. Shipping & Delivery

  • Estimated delivery: 2 to 3 working days depending on location and courier.
  • Flat-rate delivery applies unless promotional offers specify otherwise.
  • We are not responsible for delays due to customs or logistics partners.
  • Risk passes to the customer upon delivery confirmation.

5. Order Cancellations & Amendments

  • Orders may be modified or cancelled within 2 hours of placement.
  • After processing, changes or cancellations are not permitted.

6. Returns & Refunds

Refer to our Return & Refund Policy for full details on eligibility, processing, and procedures.

7. Customer Responsibilities

Customers agree to:

  • Provide accurate delivery and contact information.
  • Inspect goods upon delivery and report issues promptly.
  • Use products in accordance with usage guidelines.

8. Disclaimer & Limitation of Liability

  • We are not liable for misuse, allergic reactions, or improper application.
  • All products are for external use only.
  • Our maximum liability is limited to the value of the product purchased.

9. Intellectual Property

All trademarks, logos, images, and written content on our website are owned by Be Hairppy PLT. Unauthorized use is strictly prohibited.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of Malaysia. Disputes will be resolved via the Malaysian Consumer Claims Tribunal or relevant courts.

11. Amendments

We reserve the right to modify these terms without prior notice. Continued use of our website implies acceptance of the latest version.